Privacy Policy

AgniBliss ("AgniBliss", "we", "us", or "our") respects your privacy and is committed to handling your personal information responsibly, transparently, and securely.

This Privacy Policy explains how AgniBliss collects, receives, uses, stores, shares, protects, and otherwise processes personal information when you access or use our website, mobile applications, digital platforms, products, services, customer support channels, or other services offered by us (collectively, the "Platform").

Our services may include astrology and horoscope-related services, consultations with astrologers or spiritual advisors, poojas and homas, ritual and devotional services, pandit services, online or offline spiritual ceremonies, pooja and ritual materials, samagri, prasad, spiritual accessories and merchandise, and other related products or services that we may offer from time to time (collectively, the "Services").

Please read this Privacy Policy carefully. By using the Platform or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent for a particular processing activity, we will obtain that consent separately.

1. WHO THIS PRIVACY POLICY APPLIES TO

This Privacy Policy applies to individuals who:

  • visit or browse the Platform;

  • create or use an AgniBliss account;

  • purchase or enquire about our products or Services;

  • book a pooja, homa, ritual, ceremony, or spiritual service;

  • participate in a ritual booked by another person;

  • use astrology, horoscope, consultation, or spiritual advisory Services;

  • purchase or receive spiritual products, accessories, samagri or prasad;

  • communicate with AgniBliss customer support;

  • submit reviews, feedback, testimonials, photographs, audio, video or other content;

  • interact with AgniBliss through social media or other communication channels;

  • provide Services through AgniBliss as a pandit, astrologer, spiritual advisor, seller, vendor, delivery partner or other service provider; or

  • otherwise interact with us in connection with our business.

This Privacy Policy does not apply to websites, applications, products or services operated by third parties that have their own privacy policies. Where you access a third-party service through a link or integration provided by AgniBliss, the third party's privacy practices will generally be governed by its own privacy policy.

2. IMPORTANT DEFINITIONS

For the purposes of this Privacy Policy:

"Personal Data" or "Personal Information" means information relating to an identified or identifiable individual, to the extent recognised as personal data under applicable law.

"Customer" or "User" means an individual who accesses, registers for, purchases, books, receives or otherwise uses the Platform or Services.

"Participant" means an individual for whom, or who participates in, a pooja, homa, ritual, ceremony, consultation or other Service.

"Service Provider" means a pandit, astrologer, spiritual advisor, ritual specialist, seller, vendor, delivery partner or other person or organisation providing services through or in connection with AgniBliss.

"Astrology Information" means information voluntarily provided for astrology, horoscope, kundli, compatibility or related Services, including birth date, birth time, birth place and other information supplied for such Services.

"Ritual Information" means information voluntarily supplied for the performance or coordination of a pooja, homa, ritual or ceremony, including names, gotra, nakshatra, rashi, sankalpa details and other ritual requirements.

"Platform" means AgniBliss websites, mobile applications, digital interfaces, customer support channels and related technology.

3. INFORMATION WE COLLECT

We collect information that is reasonably necessary to operate the Platform, provide the Services, fulfil orders, communicate with you, protect the Platform and comply with applicable law.

The information we collect may vary depending upon how you interact with AgniBliss.

3.1 Account and Identity Information

When you create an account or use certain Services, we may collect:

  • name;

  • mobile telephone number;

  • email address;

  • account credentials;

  • profile information;

  • preferred language;

  • communication preferences;

  • country, state, city or locality;

  • age or date of birth where necessary for a Service;

  • information required to verify your identity where legally or operationally necessary.

You may be able to use certain parts of the Platform without creating an account, although some Services may require registration.

3.2 Astrology and Horoscope Information

When you request astrology, horoscope, kundli, compatibility, consultation or related Services, you may voluntarily provide information such as:

  • date of birth;

  • time of birth;

  • place of birth;

  • current location;

  • gender, where relevant to the requested Service;

  • rashi;

  • nakshatra;

  • lagna;

  • planetary or horoscope information;

  • relationship or family information;

  • career-related information;

  • questions or concerns submitted to an astrologer;

  • information concerning personal circumstances that you voluntarily disclose;

  • photographs or documents you voluntarily submit; and

  • other information required to provide the requested astrology Service.

Some of this information may be highly personal in nature. We will use it primarily for providing, administering and improving the requested Service and for other purposes described in this Privacy Policy.

We do not treat astrology information as ordinary marketing information merely because you have supplied it to us.

3.3 Pooja, Homa and Ritual Information

For the purpose of arranging and performing rituals, you may provide:

  • participant names;

  • family or relationship details;

  • gotra;

  • nakshatra;

  • rashi;

  • birth details;

  • sankalpa information;

  • preferred deity or ritual;

  • purpose or intention of the ritual;

  • ritual preferences;

  • preferred date and time;

  • location of the ceremony;

  • language preference;

  • number of participants;

  • special instructions; and

  • other information you voluntarily provide for the performance of the requested Service.

Where this information is shared with a pandit or other Service Provider, we will seek to limit the information shared to what is reasonably necessary to perform or coordinate the requested Service.

3.4 Spiritual Consultation Information

If you request a spiritual consultation or advisory Service, you may voluntarily provide information concerning:

  • personal circumstances;

  • family matters;

  • relationships;

  • career;

  • personal goals;

  • spiritual interests;

  • questions or concerns;

  • preferences;

  • consultation notes; and

  • other information necessary for the requested consultation.

You should exercise discretion when providing information and should not provide information that is not reasonably necessary for the Service.

3.5 Pooja Materials, Products and Accessories

When you purchase products or ritual materials, we may collect:

  • products purchased;

  • product quantities and variants;

  • customisation requirements;

  • delivery information;

  • order history;

  • billing information;

  • return or replacement information;

  • reviews and ratings;

  • wishlist or cart information;

  • information required to personalise a product or service; and

  • other information required to fulfil your order.

This may include information relating to products such as pooja samagri, prasad, rudraksha, malas, yantras, devotional items, spiritual accessories, books, merchandise and other products offered through the Platform.

3.6 Delivery Information

Where products, samagri, prasad or other physical items are delivered, we may collect:

  • recipient name;

  • delivery address;

  • mobile number;

  • delivery instructions;

  • location information where enabled by you;

  • order details; and

  • information required to confirm delivery.

We may share the minimum information necessary with delivery and fulfilment partners.

3.7 Payment and Transaction Information

Payments may be processed by third-party payment service providers, including providers such as Razorpay or another provider identified at checkout.

Depending on the payment method, the payment provider may collect payment information such as:

  • card information;

  • bank account information;

  • UPI information;

  • wallet information;

  • billing information;

  • transaction information; and

  • authentication information required by the payment provider.

AgniBliss does not ordinarily store complete card numbers, card security codes or online-banking credentials.

We may receive limited payment-related information such as:

  • transaction reference;

  • payment status;

  • transaction amount;

  • payment method;

  • refund status;

  • chargeback information; and

  • payment-related correspondence.

Payment information is processed in accordance with the payment provider's terms and applicable legal requirements.

3.8 Communications and Customer Support

When you communicate with us, we may collect:

  • emails;

  • messages;

  • customer support requests;

  • complaints;

  • feedback;

  • reviews;

  • call records where legally permitted;

  • chat conversations;

  • photographs;

  • documents;

  • audio or video files;

  • correspondence concerning bookings, orders or Services; and

  • other information you choose to provide.

Where customer support calls or consultations are recorded, we will provide appropriate notice or obtain consent where required by applicable law.

3.9 Photographs, Audio, Video and User Content

Depending on the Services you use, you may choose to submit:

  • photographs;

  • audio recordings;

  • videos;

  • testimonials;

  • reviews;

  • documents;

  • screenshots;

  • horoscope-related documents; or

  • other content.

We use such content for the purpose for which you provide it.

We will not ordinarily use a customer's private consultation, photograph, video, testimonial or other personal content for public advertising or promotional purposes without an appropriate legal basis and, where required, separate consent.

3.10 Information About Participants and Other Individuals

You may book a Service for another individual or provide information concerning family members or other participants.

If you provide another person's Personal Data, you should ensure that you are authorised to provide that information and that the individual is appropriately informed where required by applicable law.

Where appropriate, AgniBliss may provide information about its privacy practices to such individuals.

3.11 Information About Pandits, Astrologers and Other Service Providers

If you provide Services through AgniBliss, we may collect:

  • name;

  • contact information;

  • photograph;

  • profile information;

  • languages spoken;

  • areas of expertise;

  • ritual or astrology experience;

  • qualifications or credentials where relevant;

  • service areas;

  • availability;

  • identity verification information;

  • bank or payout information;

  • tax information;

  • assignment and booking history;

  • customer feedback;

  • communications;

  • performance and service records; and

  • information required for compliance, fraud prevention and operational purposes.

3.12 Information Collected Automatically

When you access or use the Platform, we and our service providers may automatically collect certain technical information, including:

  • IP address;

  • browser type;

  • operating system;

  • device type;

  • device identifiers;

  • app version;

  • pages or features accessed;

  • date and time of access;

  • session information;

  • referring URLs;

  • crash information;

  • diagnostic information;

  • approximate location;

  • security logs; and

  • similar technical information.

We use this information for security, authentication, analytics, troubleshooting, performance monitoring and improving the Platform.

3.13 Location Information

Where you permit location access, we may collect approximate or precise location information depending upon your device settings and the functionality being used.

Location information may be used to:

  • determine service availability;

  • identify suitable Service Providers;

  • facilitate home or location-based rituals;

  • support delivery;

  • improve location-specific Services;

  • prevent fraud or misuse; or

  • provide location-relevant information.

You may control location permissions through your device settings. Restricting location access may affect certain location-dependent features.

4. INFORMATION WE RECEIVE FROM OTHER SOURCES

We may receive Personal Data from:

  • a person booking a Service for you;

  • a ritual participant;

  • a family member or authorised representative;

  • pandits;

  • astrologers;

  • spiritual advisors;

  • product sellers;

  • delivery partners;

  • payment providers;

  • authentication providers;

  • communication providers;

  • technology providers;

  • publicly available sources; or

  • other parties where permitted by applicable law.

We will handle such information consistently with this Privacy Policy and applicable law.

5. HOW WE USE PERSONAL DATA

We may use Personal Data for the following purposes:

5.1 Providing Services

To:

  • create and manage accounts;

  • process bookings;

  • arrange poojas and homas;

  • coordinate pandits;

  • arrange astrology consultations;

  • generate horoscope or kundli-related reports;

  • coordinate spiritual consultations;

  • provide digital Services;

  • fulfil product orders;

  • arrange delivery of samagri or prasad;

  • provide customer support; and

  • otherwise provide Services requested by you.

5.2 Payments and Transactions

To:

  • process payments;

  • process refunds;

  • manage invoices;

  • maintain transaction records;

  • process payouts to Service Providers;

  • prevent payment fraud; and

  • resolve payment disputes.

5.3 Communications

To send:

  • booking confirmations;

  • appointment reminders;

  • ritual schedules;

  • consultation information;

  • order confirmations;

  • delivery updates;

  • payment notifications;

  • account notifications;

  • security alerts;

  • customer support communications;

  • important policy updates; and

  • promotional communications where permitted.

5.4 Personalisation

We may use information such as your preferences, order history or Services used to provide relevant recommendations or improve your experience.

We will not use confidential astrology or ritual information to create advertising profiles merely because such information was provided to perform a Service.

5.5 Security and Fraud Prevention

We may use information to:

  • authenticate users;

  • protect accounts;

  • detect fraud;

  • prevent abuse;

  • investigate suspicious activity;

  • protect customers and Service Providers;

  • secure the Platform; and

  • investigate violations of applicable terms or law.

5.6 Analytics and Improvement

We may analyse information to:

  • understand Platform usage;

  • identify technical problems;

  • improve products and Services;

  • evaluate Service quality;

  • develop new Services;

  • measure performance; and

  • improve customer experience.

Where appropriate, we may use aggregated or de-identified information for these purposes.

5.7 Legal and Regulatory Purposes

We may process Personal Data where necessary to:

  • comply with applicable law;

  • respond to lawful requests;

  • comply with court orders;

  • meet accounting or tax obligations;

  • protect legal rights;

  • investigate fraud;

  • establish or defend legal claims; or

  • cooperate with competent authorities.

6. CONFIDENTIAL ASTROLOGY AND RITUAL INFORMATION

AgniBliss recognises that information provided for astrology, spiritual consultation and ritual Services can be deeply personal.

Accordingly, information such as:

  • birth details;

  • kundli information;

  • gotra;

  • nakshatra;

  • sankalpa details;

  • ritual intentions;

  • consultation questions;

  • spiritual concerns; and

  • personal circumstances shared during a consultation

will be treated as confidential Service information.

We will seek to limit access to such information to persons who reasonably need it to provide, administer, support or secure the requested Service, subject to applicable law.

We do not sell Personal Data.

We do not intentionally disclose private astrology or ritual information publicly for advertising purposes without an appropriate legal basis and, where required, your consent.

7. HOW WE SHARE PERSONAL DATA

We may share Personal Data in the following circumstances.

7.1 Pandits and Ritual Service Providers

We may provide the information reasonably necessary to perform or coordinate the requested ritual.

This may include:

  • name;

  • date and time;

  • location;

  • participant information;

  • language;

  • ritual requirements;

  • relevant astrology or ritual information; and

  • necessary contact details.

Pandits and other Service Providers are expected to use information received through AgniBliss only for authorised Service-related purposes and to maintain appropriate confidentiality and security.

7.2 Astrologers and Spiritual Advisors

Where you request an astrology or spiritual consultation, we may share information reasonably necessary to provide that consultation.

This may include:

  • name;

  • birth information;

  • horoscope information;

  • questions;

  • consultation requirements;

  • contact details where necessary; and

  • other information you voluntarily provide for the consultation.

7.3 Product Sellers and Vendors

Where AgniBliss operates or supports a marketplace or third-party seller model, relevant order information may be shared with the seller or vendor for order fulfilment.

We will seek to limit disclosure to information reasonably necessary for the transaction.

7.4 Delivery and Fulfilment Partners

We may share:

  • recipient name;

  • delivery address;

  • contact number;

  • order information; and

  • delivery instructions

with delivery or fulfilment partners as necessary to complete the delivery.

7.5 Payment Providers

We may share information required to process:

  • payments;

  • refunds;

  • chargebacks;

  • payment disputes; and

  • fraud checks.

7.6 Technology and Platform Providers

We may engage third-party providers for:

  • cloud hosting;

  • databases;

  • communications;

  • authentication;

  • analytics;

  • cybersecurity;

  • customer support;

  • payment processing;

  • notifications;

  • data backup;

  • software infrastructure; and

  • other technical operations.

Such providers may process Personal Data on our behalf subject to appropriate contractual, technical and organisational safeguards.

7.7 Professional Advisers

We may disclose Personal Data to:

  • lawyers;

  • accountants;

  • auditors;

  • insurers;

  • consultants;

  • professional advisers; and

  • other authorised advisers

where reasonably necessary for our business, compliance, risk management or legal obligations.

7.8 Government and Law-Enforcement Authorities

We may disclose Personal Data where required or permitted by applicable law, including in response to:

  • lawful government requests;

  • court orders;

  • regulatory requirements;

  • law-enforcement requests; or

  • proceedings necessary to protect legal rights or safety.

7.9 Corporate Transactions

If AgniBliss undergoes a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, Personal Data may be transferred as part of that transaction, subject to applicable confidentiality and legal requirements.

8. MINIMUM NECESSARY DISCLOSURE

AgniBliss seeks to follow a principle of sharing only the information reasonably necessary for a specific purpose.

For example:

  • a delivery partner generally needs delivery information, not your horoscope;

  • an astrologer needs relevant astrology and consultation information, not your payment credentials;

  • a pandit needs information required to perform the ritual, not unrelated account information.

This principle may not apply where broader disclosure is required by law, security requirements or legitimate operational necessity.

9. MARKETING AND PROMOTIONAL COMMUNICATIONS

We may send promotional communications about:

  • astrology Services;

  • poojas and rituals;

  • spiritual products;

  • festivals;

  • special offers;

  • subscriptions;

  • events;

  • new Services; and

  • other AgniBliss offerings.

Where required by applicable law, we will seek appropriate consent before sending promotional communications.

You may opt out of promotional communications by:

  • using the unsubscribe mechanism;

  • changing available communication preferences;

  • using applicable messaging-platform controls; or

  • contacting us.

Even if you opt out of promotional communications, we may continue to send important non-promotional communications concerning:

  • bookings;

  • payments;

  • deliveries;

  • security;

  • account activity;

  • customer support; or

  • material changes to our Services or policies.

10. REVIEWS, RATINGS, TESTIMONIALS AND USER CONTENT

You may choose to submit:

  • reviews;

  • ratings;

  • testimonials;

  • photographs;

  • videos;

  • comments;

  • feedback; or

  • other content.

Content submitted publicly through the Platform may be visible to other users.

You should therefore avoid submitting information that you do not wish to make public.

Where we wish to use a personal testimonial, photograph, video or other identifiable customer content for marketing or promotional purposes, we will obtain any consent required by applicable law.

11. COOKIES AND SIMILAR TECHNOLOGIES

AgniBliss may use cookies, software development kits, pixels, local storage and similar technologies.

These technologies may be used for:

  • authentication;

  • security;

  • session management;

  • preferences;

  • shopping carts;

  • analytics;

  • performance monitoring;

  • fraud prevention; and

  • marketing or advertising where permitted.

Essential technologies may be necessary for the Platform to function.

Where applicable law requires consent for non-essential cookies or similar technologies, we will provide an appropriate consent mechanism.

You may also be able to control cookies through your browser or device settings.

12. THIRD-PARTY SERVICES AND LINKS

The Platform may integrate with or contain links to third-party services, including:

  • payment providers;

  • maps;

  • messaging services;

  • social-media platforms;

  • authentication providers;

  • app stores;

  • delivery services;

  • analytics providers; and

  • other third-party platforms.

These third parties may collect and process information under their own privacy policies.

AgniBliss is not responsible for the privacy practices of third-party services that operate independently from us.

13. DATA RETENTION

We retain Personal Data only for as long as reasonably necessary for the purpose for which it was collected or as required or permitted by applicable law.

Retention periods may depend upon:

  • the type of information;

  • the purpose for which it was collected;

  • the nature of the Service;

  • legal requirements;

  • tax and accounting requirements;

  • dispute resolution;

  • fraud prevention;

  • security requirements; and

  • our legitimate business requirements where permitted by law.

For example, transaction records may need to be retained for legal or accounting purposes even after an account is closed.

When Personal Data is no longer required, we may:

  • delete it;

  • anonymise it; or

  • securely isolate it where immediate deletion is not technically practicable.

14. DATA SECURITY

We use reasonable administrative, technical and organisational safeguards designed to protect Personal Data against unauthorised access, misuse, alteration, disclosure, loss or destruction.

Depending on the nature of the information and our operations, safeguards may include:

  • access controls;

  • authentication mechanisms;

  • role-based access;

  • encryption or equivalent protections where appropriate;

  • logging and monitoring;

  • secure hosting;

  • backup controls;

  • employee confidentiality obligations;

  • vendor security requirements; and

  • incident-response procedures.

No electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect Personal Data, we cannot guarantee absolute security.

15. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a Personal Data breach or security incident, we will take reasonable steps to:

  1. investigate the incident;

  2. contain and mitigate its effects;

  3. assess the nature and extent of the incident;

  4. take appropriate corrective measures;

  5. notify relevant authorities or affected individuals where required by applicable law; and

  6. maintain appropriate records relating to the incident.

16. CHILDREN'S DATA

The Platform is primarily intended for adults.

However, a parent or lawful guardian may use AgniBliss Services for a child, including where a pooja, ritual or astrology Service is requested for the child.

Where Personal Data relating to a child is provided, the parent or lawful guardian should provide only information reasonably necessary for the requested Service.

We will process children's Personal Data in accordance with applicable law and any requirements relating to parental or lawful guardian consent.

We do not knowingly encourage children to independently create accounts or provide Personal Data where such activity is not permitted by applicable law.

17. PERSONAL DATA OF OTHER INDIVIDUALS

You may provide information relating to:

  • family members;

  • spouses or partners;

  • children;

  • parents;

  • ritual participants;

  • friends; or

  • other individuals.

You should provide such information only where you are authorised to do so or where applicable law otherwise permits you to provide it.

Where appropriate, you should inform the relevant individual that their information has been provided to AgniBliss.


18. INTERNATIONAL DATA TRANSFERS

AgniBliss operates from India.

Depending upon the technology providers, Service Providers and business arrangements used by AgniBliss, Personal Data may be processed or stored in India or in other jurisdictions.

Where Personal Data is transferred outside India, we will take steps required by applicable law and seek to ensure that appropriate contractual, technical or organisational safeguards are applied.


19. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your Personal Data, including rights to:

  • obtain information regarding processing of your Personal Data;

  • access information as permitted by law;

  • correct or update inaccurate or incomplete information;

  • request deletion of Personal Data where applicable;

  • withdraw consent where processing is based on consent;

  • raise a grievance regarding processing of your Personal Data;

  • exercise applicable rights through an authorised representative; and

  • nominate another individual where such nomination is available under applicable law.

Certain information may need to be retained despite a deletion request where retention is required or permitted by law, including for:

  • legal compliance;

  • tax and accounting;

  • fraud prevention;

  • security;

  • dispute resolution; or

  • establishment or defence of legal claims.

20. WITHDRAWAL OF CONSENT

Where we process Personal Data based on consent, you may withdraw that consent through available Platform controls or by contacting us.

Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.

If a particular Service requires information for its performance, withdrawing consent may mean that we are unable to continue providing that Service.

21. HOW TO EXERCISE YOUR PRIVACY RIGHTS

To submit a privacy request, please contact us using the details provided in Section 27.

Your request should, where possible, include:

  • your name;

  • registered mobile number or email address;

  • nature of the request;

  • relevant booking, order or account reference; and

  • any information reasonably necessary for us to identify the relevant records.

We may request reasonable information to verify your identity before processing certain requests.

This is intended to protect your information from unauthorised access or requests made by another person.

22. DATA PROCESSORS AND SERVICE PROVIDERS

AgniBliss may appoint third parties to process Personal Data on our behalf.

Depending on the service, these may include providers for:

  • hosting;

  • cloud infrastructure;

  • payment processing;

  • communications;

  • analytics;

  • cybersecurity;

  • customer support;

  • logistics;

  • identity verification;

  • accounting;

  • professional services; and

  • other operational functions.

Where appropriate, AgniBliss will seek to impose contractual or other safeguards requiring such providers to process Personal Data only for authorised purposes and to maintain appropriate security measures.

23. INFORMATION RELATING TO PANDITS, ASTROLOGERS AND SERVICE PROVIDERS

Where you provide Services through AgniBliss, we may use your information to:

  • create and maintain your professional profile;

  • verify your identity or credentials;

  • match you with customers;

  • manage assignments;

  • process payments;

  • administer payouts;

  • communicate with you;

  • monitor Service quality;

  • manage complaints;

  • investigate fraud or misuse;

  • comply with tax and regulatory requirements; and

  • maintain business records.

Information included in a public-facing professional profile may be visible to customers.

Service Providers should not use customer Personal Data obtained through AgniBliss for independent marketing or unrelated purposes unless authorised and legally permitted.

24. BUSINESS AND LEGAL RECORDS

We may retain information necessary to maintain:

  • invoices;

  • transaction records;

  • tax records;

  • booking records;

  • order records;

  • complaints;

  • dispute records;

  • security records;

  • consent records;

  • contractual records; and

  • other records required for legitimate business, legal or regulatory purposes.

25. GRIEVANCE REDRESSAL

We are committed to addressing reasonable privacy concerns in a timely manner.

If you have a concern about our handling of Personal Data, you may contact our designated privacy or grievance contact using the information provided below.

We will review the grievance and respond in accordance with applicable law and our internal procedures.

Where applicable law establishes specific timelines or escalation mechanisms, those requirements will apply.

26. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • changes in our Services;

  • changes in our technology;

  • changes in data-processing practices;

  • legal or regulatory developments;

  • security requirements; or

  • business changes.

When we update the Privacy Policy, we will publish the revised version on the Platform and update the "Last Updated" date.

Where a change materially affects your rights or the manner in which we process Personal Data, we will provide additional notice or obtain consent where required by applicable law.

27. CONTACT INFORMATION

For privacy questions, requests, complaints or grievances, please contact:

AgniBliss

Privacy / Grievance Contact:
Email: [privacy@agnibliss.com / designated email]

General Contact:
Email: [contact@agnibliss.com]

Registered Office:
No. 25, Samyuktha, First Floor,
3rd Main, Nayak Layout,
J.P. Nagar 8th Phase,
Bangalore – 560076, India

When contacting us, please provide sufficient information for us to identify your account, booking or request.

28. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the laws applicable to AgniBliss and its processing of Personal Data.

Nothing in this Privacy Policy is intended to limit any mandatory rights or protections available to an individual under applicable law.

29. SEVERABILITY

If any provision of this Privacy Policy is determined to be invalid, unlawful or unenforceable under applicable law, that provision shall be interpreted or modified to the extent necessary to make it lawful, while the remaining provisions shall continue to apply.

30. EFFECTIVE DATE

This Privacy Policy is effective from [●] and was last updated on [●].

By continuing to use the Platform after an updated Privacy Policy becomes effective, you acknowledge the updated policy, subject to any consent or notice requirements imposed by applicable law.


AgniBliss ("AgniBliss", "we", "us", or "our") respects your privacy and is committed to handling your personal information responsibly, transparently, and securely.

This Privacy Policy explains how AgniBliss collects, receives, uses, stores, shares, protects, and otherwise processes personal information when you access or use our website, mobile applications, digital platforms, products, services, customer support channels, or other services offered by us (collectively, the "Platform").

Our services may include astrology and horoscope-related services, consultations with astrologers or spiritual advisors, poojas and homas, ritual and devotional services, pandit services, online or offline spiritual ceremonies, pooja and ritual materials, samagri, prasad, spiritual accessories and merchandise, and other related products or services that we may offer from time to time (collectively, the "Services").

Please read this Privacy Policy carefully. By using the Platform or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent for a particular processing activity, we will obtain that consent separately.

1. WHO THIS PRIVACY POLICY APPLIES TO

This Privacy Policy applies to individuals who:

  • visit or browse the Platform;

  • create or use an AgniBliss account;

  • purchase or enquire about our products or Services;

  • book a pooja, homa, ritual, ceremony, or spiritual service;

  • participate in a ritual booked by another person;

  • use astrology, horoscope, consultation, or spiritual advisory Services;

  • purchase or receive spiritual products, accessories, samagri or prasad;

  • communicate with AgniBliss customer support;

  • submit reviews, feedback, testimonials, photographs, audio, video or other content;

  • interact with AgniBliss through social media or other communication channels;

  • provide Services through AgniBliss as a pandit, astrologer, spiritual advisor, seller, vendor, delivery partner or other service provider; or

  • otherwise interact with us in connection with our business.

This Privacy Policy does not apply to websites, applications, products or services operated by third parties that have their own privacy policies. Where you access a third-party service through a link or integration provided by AgniBliss, the third party's privacy practices will generally be governed by its own privacy policy.

2. IMPORTANT DEFINITIONS

For the purposes of this Privacy Policy:

"Personal Data" or "Personal Information" means information relating to an identified or identifiable individual, to the extent recognised as personal data under applicable law.

"Customer" or "User" means an individual who accesses, registers for, purchases, books, receives or otherwise uses the Platform or Services.

"Participant" means an individual for whom, or who participates in, a pooja, homa, ritual, ceremony, consultation or other Service.

"Service Provider" means a pandit, astrologer, spiritual advisor, ritual specialist, seller, vendor, delivery partner or other person or organisation providing services through or in connection with AgniBliss.

"Astrology Information" means information voluntarily provided for astrology, horoscope, kundli, compatibility or related Services, including birth date, birth time, birth place and other information supplied for such Services.

"Ritual Information" means information voluntarily supplied for the performance or coordination of a pooja, homa, ritual or ceremony, including names, gotra, nakshatra, rashi, sankalpa details and other ritual requirements.

"Platform" means AgniBliss websites, mobile applications, digital interfaces, customer support channels and related technology.

3. INFORMATION WE COLLECT

We collect information that is reasonably necessary to operate the Platform, provide the Services, fulfil orders, communicate with you, protect the Platform and comply with applicable law.

The information we collect may vary depending upon how you interact with AgniBliss.

3.1 Account and Identity Information

When you create an account or use certain Services, we may collect:

  • name;

  • mobile telephone number;

  • email address;

  • account credentials;

  • profile information;

  • preferred language;

  • communication preferences;

  • country, state, city or locality;

  • age or date of birth where necessary for a Service;

  • information required to verify your identity where legally or operationally necessary.

You may be able to use certain parts of the Platform without creating an account, although some Services may require registration.

3.2 Astrology and Horoscope Information

When you request astrology, horoscope, kundli, compatibility, consultation or related Services, you may voluntarily provide information such as:

  • date of birth;

  • time of birth;

  • place of birth;

  • current location;

  • gender, where relevant to the requested Service;

  • rashi;

  • nakshatra;

  • lagna;

  • planetary or horoscope information;

  • relationship or family information;

  • career-related information;

  • questions or concerns submitted to an astrologer;

  • information concerning personal circumstances that you voluntarily disclose;

  • photographs or documents you voluntarily submit; and

  • other information required to provide the requested astrology Service.

Some of this information may be highly personal in nature. We will use it primarily for providing, administering and improving the requested Service and for other purposes described in this Privacy Policy.

We do not treat astrology information as ordinary marketing information merely because you have supplied it to us.

3.3 Pooja, Homa and Ritual Information

For the purpose of arranging and performing rituals, you may provide:

  • participant names;

  • family or relationship details;

  • gotra;

  • nakshatra;

  • rashi;

  • birth details;

  • sankalpa information;

  • preferred deity or ritual;

  • purpose or intention of the ritual;

  • ritual preferences;

  • preferred date and time;

  • location of the ceremony;

  • language preference;

  • number of participants;

  • special instructions; and

  • other information you voluntarily provide for the performance of the requested Service.

Where this information is shared with a pandit or other Service Provider, we will seek to limit the information shared to what is reasonably necessary to perform or coordinate the requested Service.

3.4 Spiritual Consultation Information

If you request a spiritual consultation or advisory Service, you may voluntarily provide information concerning:

  • personal circumstances;

  • family matters;

  • relationships;

  • career;

  • personal goals;

  • spiritual interests;

  • questions or concerns;

  • preferences;

  • consultation notes; and

  • other information necessary for the requested consultation.

You should exercise discretion when providing information and should not provide information that is not reasonably necessary for the Service.

3.5 Pooja Materials, Products and Accessories

When you purchase products or ritual materials, we may collect:

  • products purchased;

  • product quantities and variants;

  • customisation requirements;

  • delivery information;

  • order history;

  • billing information;

  • return or replacement information;

  • reviews and ratings;

  • wishlist or cart information;

  • information required to personalise a product or service; and

  • other information required to fulfil your order.

This may include information relating to products such as pooja samagri, prasad, rudraksha, malas, yantras, devotional items, spiritual accessories, books, merchandise and other products offered through the Platform.

3.6 Delivery Information

Where products, samagri, prasad or other physical items are delivered, we may collect:

  • recipient name;

  • delivery address;

  • mobile number;

  • delivery instructions;

  • location information where enabled by you;

  • order details; and

  • information required to confirm delivery.

We may share the minimum information necessary with delivery and fulfilment partners.

3.7 Payment and Transaction Information

Payments may be processed by third-party payment service providers, including providers such as Razorpay or another provider identified at checkout.

Depending on the payment method, the payment provider may collect payment information such as:

  • card information;

  • bank account information;

  • UPI information;

  • wallet information;

  • billing information;

  • transaction information; and

  • authentication information required by the payment provider.

AgniBliss does not ordinarily store complete card numbers, card security codes or online-banking credentials.

We may receive limited payment-related information such as:

  • transaction reference;

  • payment status;

  • transaction amount;

  • payment method;

  • refund status;

  • chargeback information; and

  • payment-related correspondence.

Payment information is processed in accordance with the payment provider's terms and applicable legal requirements.

3.8 Communications and Customer Support

When you communicate with us, we may collect:

  • emails;

  • messages;

  • customer support requests;

  • complaints;

  • feedback;

  • reviews;

  • call records where legally permitted;

  • chat conversations;

  • photographs;

  • documents;

  • audio or video files;

  • correspondence concerning bookings, orders or Services; and

  • other information you choose to provide.

Where customer support calls or consultations are recorded, we will provide appropriate notice or obtain consent where required by applicable law.

3.9 Photographs, Audio, Video and User Content

Depending on the Services you use, you may choose to submit:

  • photographs;

  • audio recordings;

  • videos;

  • testimonials;

  • reviews;

  • documents;

  • screenshots;

  • horoscope-related documents; or

  • other content.

We use such content for the purpose for which you provide it.

We will not ordinarily use a customer's private consultation, photograph, video, testimonial or other personal content for public advertising or promotional purposes without an appropriate legal basis and, where required, separate consent.

3.10 Information About Participants and Other Individuals

You may book a Service for another individual or provide information concerning family members or other participants.

If you provide another person's Personal Data, you should ensure that you are authorised to provide that information and that the individual is appropriately informed where required by applicable law.

Where appropriate, AgniBliss may provide information about its privacy practices to such individuals.

3.11 Information About Pandits, Astrologers and Other Service Providers

If you provide Services through AgniBliss, we may collect:

  • name;

  • contact information;

  • photograph;

  • profile information;

  • languages spoken;

  • areas of expertise;

  • ritual or astrology experience;

  • qualifications or credentials where relevant;

  • service areas;

  • availability;

  • identity verification information;

  • bank or payout information;

  • tax information;

  • assignment and booking history;

  • customer feedback;

  • communications;

  • performance and service records; and

  • information required for compliance, fraud prevention and operational purposes.

3.12 Information Collected Automatically

When you access or use the Platform, we and our service providers may automatically collect certain technical information, including:

  • IP address;

  • browser type;

  • operating system;

  • device type;

  • device identifiers;

  • app version;

  • pages or features accessed;

  • date and time of access;

  • session information;

  • referring URLs;

  • crash information;

  • diagnostic information;

  • approximate location;

  • security logs; and

  • similar technical information.

We use this information for security, authentication, analytics, troubleshooting, performance monitoring and improving the Platform.

3.13 Location Information

Where you permit location access, we may collect approximate or precise location information depending upon your device settings and the functionality being used.

Location information may be used to:

  • determine service availability;

  • identify suitable Service Providers;

  • facilitate home or location-based rituals;

  • support delivery;

  • improve location-specific Services;

  • prevent fraud or misuse; or

  • provide location-relevant information.

You may control location permissions through your device settings. Restricting location access may affect certain location-dependent features.

4. INFORMATION WE RECEIVE FROM OTHER SOURCES

We may receive Personal Data from:

  • a person booking a Service for you;

  • a ritual participant;

  • a family member or authorised representative;

  • pandits;

  • astrologers;

  • spiritual advisors;

  • product sellers;

  • delivery partners;

  • payment providers;

  • authentication providers;

  • communication providers;

  • technology providers;

  • publicly available sources; or

  • other parties where permitted by applicable law.

We will handle such information consistently with this Privacy Policy and applicable law.

5. HOW WE USE PERSONAL DATA

We may use Personal Data for the following purposes:

5.1 Providing Services

To:

  • create and manage accounts;

  • process bookings;

  • arrange poojas and homas;

  • coordinate pandits;

  • arrange astrology consultations;

  • generate horoscope or kundli-related reports;

  • coordinate spiritual consultations;

  • provide digital Services;

  • fulfil product orders;

  • arrange delivery of samagri or prasad;

  • provide customer support; and

  • otherwise provide Services requested by you.

5.2 Payments and Transactions

To:

  • process payments;

  • process refunds;

  • manage invoices;

  • maintain transaction records;

  • process payouts to Service Providers;

  • prevent payment fraud; and

  • resolve payment disputes.

5.3 Communications

To send:

  • booking confirmations;

  • appointment reminders;

  • ritual schedules;

  • consultation information;

  • order confirmations;

  • delivery updates;

  • payment notifications;

  • account notifications;

  • security alerts;

  • customer support communications;

  • important policy updates; and

  • promotional communications where permitted.

5.4 Personalisation

We may use information such as your preferences, order history or Services used to provide relevant recommendations or improve your experience.

We will not use confidential astrology or ritual information to create advertising profiles merely because such information was provided to perform a Service.

5.5 Security and Fraud Prevention

We may use information to:

  • authenticate users;

  • protect accounts;

  • detect fraud;

  • prevent abuse;

  • investigate suspicious activity;

  • protect customers and Service Providers;

  • secure the Platform; and

  • investigate violations of applicable terms or law.

5.6 Analytics and Improvement

We may analyse information to:

  • understand Platform usage;

  • identify technical problems;

  • improve products and Services;

  • evaluate Service quality;

  • develop new Services;

  • measure performance; and

  • improve customer experience.

Where appropriate, we may use aggregated or de-identified information for these purposes.

5.7 Legal and Regulatory Purposes

We may process Personal Data where necessary to:

  • comply with applicable law;

  • respond to lawful requests;

  • comply with court orders;

  • meet accounting or tax obligations;

  • protect legal rights;

  • investigate fraud;

  • establish or defend legal claims; or

  • cooperate with competent authorities.

6. CONFIDENTIAL ASTROLOGY AND RITUAL INFORMATION

AgniBliss recognises that information provided for astrology, spiritual consultation and ritual Services can be deeply personal.

Accordingly, information such as:

  • birth details;

  • kundli information;

  • gotra;

  • nakshatra;

  • sankalpa details;

  • ritual intentions;

  • consultation questions;

  • spiritual concerns; and

  • personal circumstances shared during a consultation

will be treated as confidential Service information.

We will seek to limit access to such information to persons who reasonably need it to provide, administer, support or secure the requested Service, subject to applicable law.

We do not sell Personal Data.

We do not intentionally disclose private astrology or ritual information publicly for advertising purposes without an appropriate legal basis and, where required, your consent.

7. HOW WE SHARE PERSONAL DATA

We may share Personal Data in the following circumstances.

7.1 Pandits and Ritual Service Providers

We may provide the information reasonably necessary to perform or coordinate the requested ritual.

This may include:

  • name;

  • date and time;

  • location;

  • participant information;

  • language;

  • ritual requirements;

  • relevant astrology or ritual information; and

  • necessary contact details.

Pandits and other Service Providers are expected to use information received through AgniBliss only for authorised Service-related purposes and to maintain appropriate confidentiality and security.

7.2 Astrologers and Spiritual Advisors

Where you request an astrology or spiritual consultation, we may share information reasonably necessary to provide that consultation.

This may include:

  • name;

  • birth information;

  • horoscope information;

  • questions;

  • consultation requirements;

  • contact details where necessary; and

  • other information you voluntarily provide for the consultation.

7.3 Product Sellers and Vendors

Where AgniBliss operates or supports a marketplace or third-party seller model, relevant order information may be shared with the seller or vendor for order fulfilment.

We will seek to limit disclosure to information reasonably necessary for the transaction.

7.4 Delivery and Fulfilment Partners

We may share:

  • recipient name;

  • delivery address;

  • contact number;

  • order information; and

  • delivery instructions

with delivery or fulfilment partners as necessary to complete the delivery.

7.5 Payment Providers

We may share information required to process:

  • payments;

  • refunds;

  • chargebacks;

  • payment disputes; and

  • fraud checks.

7.6 Technology and Platform Providers

We may engage third-party providers for:

  • cloud hosting;

  • databases;

  • communications;

  • authentication;

  • analytics;

  • cybersecurity;

  • customer support;

  • payment processing;

  • notifications;

  • data backup;

  • software infrastructure; and

  • other technical operations.

Such providers may process Personal Data on our behalf subject to appropriate contractual, technical and organisational safeguards.

7.7 Professional Advisers

We may disclose Personal Data to:

  • lawyers;

  • accountants;

  • auditors;

  • insurers;

  • consultants;

  • professional advisers; and

  • other authorised advisers

where reasonably necessary for our business, compliance, risk management or legal obligations.

7.8 Government and Law-Enforcement Authorities

We may disclose Personal Data where required or permitted by applicable law, including in response to:

  • lawful government requests;

  • court orders;

  • regulatory requirements;

  • law-enforcement requests; or

  • proceedings necessary to protect legal rights or safety.

7.9 Corporate Transactions

If AgniBliss undergoes a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, Personal Data may be transferred as part of that transaction, subject to applicable confidentiality and legal requirements.

8. MINIMUM NECESSARY DISCLOSURE

AgniBliss seeks to follow a principle of sharing only the information reasonably necessary for a specific purpose.

For example:

  • a delivery partner generally needs delivery information, not your horoscope;

  • an astrologer needs relevant astrology and consultation information, not your payment credentials;

  • a pandit needs information required to perform the ritual, not unrelated account information.

This principle may not apply where broader disclosure is required by law, security requirements or legitimate operational necessity.

9. MARKETING AND PROMOTIONAL COMMUNICATIONS

We may send promotional communications about:

  • astrology Services;

  • poojas and rituals;

  • spiritual products;

  • festivals;

  • special offers;

  • subscriptions;

  • events;

  • new Services; and

  • other AgniBliss offerings.

Where required by applicable law, we will seek appropriate consent before sending promotional communications.

You may opt out of promotional communications by:

  • using the unsubscribe mechanism;

  • changing available communication preferences;

  • using applicable messaging-platform controls; or

  • contacting us.

Even if you opt out of promotional communications, we may continue to send important non-promotional communications concerning:

  • bookings;

  • payments;

  • deliveries;

  • security;

  • account activity;

  • customer support; or

  • material changes to our Services or policies.

10. REVIEWS, RATINGS, TESTIMONIALS AND USER CONTENT

You may choose to submit:

  • reviews;

  • ratings;

  • testimonials;

  • photographs;

  • videos;

  • comments;

  • feedback; or

  • other content.

Content submitted publicly through the Platform may be visible to other users.

You should therefore avoid submitting information that you do not wish to make public.

Where we wish to use a personal testimonial, photograph, video or other identifiable customer content for marketing or promotional purposes, we will obtain any consent required by applicable law.

11. COOKIES AND SIMILAR TECHNOLOGIES

AgniBliss may use cookies, software development kits, pixels, local storage and similar technologies.

These technologies may be used for:

  • authentication;

  • security;

  • session management;

  • preferences;

  • shopping carts;

  • analytics;

  • performance monitoring;

  • fraud prevention; and

  • marketing or advertising where permitted.

Essential technologies may be necessary for the Platform to function.

Where applicable law requires consent for non-essential cookies or similar technologies, we will provide an appropriate consent mechanism.

You may also be able to control cookies through your browser or device settings.

12. THIRD-PARTY SERVICES AND LINKS

The Platform may integrate with or contain links to third-party services, including:

  • payment providers;

  • maps;

  • messaging services;

  • social-media platforms;

  • authentication providers;

  • app stores;

  • delivery services;

  • analytics providers; and

  • other third-party platforms.

These third parties may collect and process information under their own privacy policies.

AgniBliss is not responsible for the privacy practices of third-party services that operate independently from us.

13. DATA RETENTION

We retain Personal Data only for as long as reasonably necessary for the purpose for which it was collected or as required or permitted by applicable law.

Retention periods may depend upon:

  • the type of information;

  • the purpose for which it was collected;

  • the nature of the Service;

  • legal requirements;

  • tax and accounting requirements;

  • dispute resolution;

  • fraud prevention;

  • security requirements; and

  • our legitimate business requirements where permitted by law.

For example, transaction records may need to be retained for legal or accounting purposes even after an account is closed.

When Personal Data is no longer required, we may:

  • delete it;

  • anonymise it; or

  • securely isolate it where immediate deletion is not technically practicable.

14. DATA SECURITY

We use reasonable administrative, technical and organisational safeguards designed to protect Personal Data against unauthorised access, misuse, alteration, disclosure, loss or destruction.

Depending on the nature of the information and our operations, safeguards may include:

  • access controls;

  • authentication mechanisms;

  • role-based access;

  • encryption or equivalent protections where appropriate;

  • logging and monitoring;

  • secure hosting;

  • backup controls;

  • employee confidentiality obligations;

  • vendor security requirements; and

  • incident-response procedures.

No electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect Personal Data, we cannot guarantee absolute security.

15. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a Personal Data breach or security incident, we will take reasonable steps to:

  1. investigate the incident;

  2. contain and mitigate its effects;

  3. assess the nature and extent of the incident;

  4. take appropriate corrective measures;

  5. notify relevant authorities or affected individuals where required by applicable law; and

  6. maintain appropriate records relating to the incident.

16. CHILDREN'S DATA

The Platform is primarily intended for adults.

However, a parent or lawful guardian may use AgniBliss Services for a child, including where a pooja, ritual or astrology Service is requested for the child.

Where Personal Data relating to a child is provided, the parent or lawful guardian should provide only information reasonably necessary for the requested Service.

We will process children's Personal Data in accordance with applicable law and any requirements relating to parental or lawful guardian consent.

We do not knowingly encourage children to independently create accounts or provide Personal Data where such activity is not permitted by applicable law.

17. PERSONAL DATA OF OTHER INDIVIDUALS

You may provide information relating to:

  • family members;

  • spouses or partners;

  • children;

  • parents;

  • ritual participants;

  • friends; or

  • other individuals.

You should provide such information only where you are authorised to do so or where applicable law otherwise permits you to provide it.

Where appropriate, you should inform the relevant individual that their information has been provided to AgniBliss.


18. INTERNATIONAL DATA TRANSFERS

AgniBliss operates from India.

Depending upon the technology providers, Service Providers and business arrangements used by AgniBliss, Personal Data may be processed or stored in India or in other jurisdictions.

Where Personal Data is transferred outside India, we will take steps required by applicable law and seek to ensure that appropriate contractual, technical or organisational safeguards are applied.


19. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your Personal Data, including rights to:

  • obtain information regarding processing of your Personal Data;

  • access information as permitted by law;

  • correct or update inaccurate or incomplete information;

  • request deletion of Personal Data where applicable;

  • withdraw consent where processing is based on consent;

  • raise a grievance regarding processing of your Personal Data;

  • exercise applicable rights through an authorised representative; and

  • nominate another individual where such nomination is available under applicable law.

Certain information may need to be retained despite a deletion request where retention is required or permitted by law, including for:

  • legal compliance;

  • tax and accounting;

  • fraud prevention;

  • security;

  • dispute resolution; or

  • establishment or defence of legal claims.

20. WITHDRAWAL OF CONSENT

Where we process Personal Data based on consent, you may withdraw that consent through available Platform controls or by contacting us.

Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.

If a particular Service requires information for its performance, withdrawing consent may mean that we are unable to continue providing that Service.

21. HOW TO EXERCISE YOUR PRIVACY RIGHTS

To submit a privacy request, please contact us using the details provided in Section 27.

Your request should, where possible, include:

  • your name;

  • registered mobile number or email address;

  • nature of the request;

  • relevant booking, order or account reference; and

  • any information reasonably necessary for us to identify the relevant records.

We may request reasonable information to verify your identity before processing certain requests.

This is intended to protect your information from unauthorised access or requests made by another person.

22. DATA PROCESSORS AND SERVICE PROVIDERS

AgniBliss may appoint third parties to process Personal Data on our behalf.

Depending on the service, these may include providers for:

  • hosting;

  • cloud infrastructure;

  • payment processing;

  • communications;

  • analytics;

  • cybersecurity;

  • customer support;

  • logistics;

  • identity verification;

  • accounting;

  • professional services; and

  • other operational functions.

Where appropriate, AgniBliss will seek to impose contractual or other safeguards requiring such providers to process Personal Data only for authorised purposes and to maintain appropriate security measures.

23. INFORMATION RELATING TO PANDITS, ASTROLOGERS AND SERVICE PROVIDERS

Where you provide Services through AgniBliss, we may use your information to:

  • create and maintain your professional profile;

  • verify your identity or credentials;

  • match you with customers;

  • manage assignments;

  • process payments;

  • administer payouts;

  • communicate with you;

  • monitor Service quality;

  • manage complaints;

  • investigate fraud or misuse;

  • comply with tax and regulatory requirements; and

  • maintain business records.

Information included in a public-facing professional profile may be visible to customers.

Service Providers should not use customer Personal Data obtained through AgniBliss for independent marketing or unrelated purposes unless authorised and legally permitted.

24. BUSINESS AND LEGAL RECORDS

We may retain information necessary to maintain:

  • invoices;

  • transaction records;

  • tax records;

  • booking records;

  • order records;

  • complaints;

  • dispute records;

  • security records;

  • consent records;

  • contractual records; and

  • other records required for legitimate business, legal or regulatory purposes.

25. GRIEVANCE REDRESSAL

We are committed to addressing reasonable privacy concerns in a timely manner.

If you have a concern about our handling of Personal Data, you may contact our designated privacy or grievance contact using the information provided below.

We will review the grievance and respond in accordance with applicable law and our internal procedures.

Where applicable law establishes specific timelines or escalation mechanisms, those requirements will apply.

26. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • changes in our Services;

  • changes in our technology;

  • changes in data-processing practices;

  • legal or regulatory developments;

  • security requirements; or

  • business changes.

When we update the Privacy Policy, we will publish the revised version on the Platform and update the "Last Updated" date.

Where a change materially affects your rights or the manner in which we process Personal Data, we will provide additional notice or obtain consent where required by applicable law.

27. CONTACT INFORMATION

For privacy questions, requests, complaints or grievances, please contact:

AgniBliss

Privacy / Grievance Contact:
Email: [privacy@agnibliss.com / designated email]

General Contact:
Email: [contact@agnibliss.com]

Registered Office:
No. 25, Samyuktha, First Floor,
3rd Main, Nayak Layout,
J.P. Nagar 8th Phase,
Bangalore – 560076, India

When contacting us, please provide sufficient information for us to identify your account, booking or request.

28. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the laws applicable to AgniBliss and its processing of Personal Data.

Nothing in this Privacy Policy is intended to limit any mandatory rights or protections available to an individual under applicable law.

29. SEVERABILITY

If any provision of this Privacy Policy is determined to be invalid, unlawful or unenforceable under applicable law, that provision shall be interpreted or modified to the extent necessary to make it lawful, while the remaining provisions shall continue to apply.

30. EFFECTIVE DATE

This Privacy Policy is effective from [●] and was last updated on [●].

By continuing to use the Platform after an updated Privacy Policy becomes effective, you acknowledge the updated policy, subject to any consent or notice requirements imposed by applicable law.


Experience authentic rituals performed by trusted pandits. Bringing faith, tradition, and divine blessings to devotees across the world

© 2026 AgniBliss I A Sadhguru Consulting Initiative I All Rights Reserved.

Experience authentic rituals performed by trusted pandits. Bringing faith, tradition, and divine blessings to devotees across the world

© 2026 AgniBliss I A Sadhguru Consulting Initiative I All Rights Reserved.

Experience authentic rituals performed by trusted pandits. Bringing faith, tradition, and divine blessings to devotees across the world

© 2026 AgniBliss I A Sadhguru Consulting Initiative I All Rights Reserved.