Terms of Use and Service

Welcome to AgniBliss ("AgniBliss", "we", "our", or "us").

These Terms of Use and Service ("Terms") govern your access to and use of the AgniBliss website, mobile application, digital platforms, products and services, including astrology services, spiritual consultations, poojas, homas, rituals, ceremonies, pandit services, spiritual products, pooja samagri, prasad, accessories and related services (collectively, the "Platform" and "Services").

These Terms constitute a legally binding agreement between you and AgniBliss.

By accessing, browsing, registering on, purchasing from, booking through, or otherwise using the Platform, you acknowledge that you have read, understood and agreed to these Terms and any policies expressly incorporated into them.

If you do not agree with these Terms, please do not use the Platform or Services.

1. ABOUT AGNIBLISS

AgniBliss is a spiritual services and digital commerce platform that may facilitate or provide a range of spiritual, devotional and astrology-related Services.

Depending upon the Service, AgniBliss may:

provide the Service directly;
arrange the Service through its employees or representatives;
connect customers with independent astrologers, pandits or spiritual practitioners;
facilitate third-party products or services;
act as a seller of products;
act as a marketplace or facilitator; or
use third-party technology and service providers to fulfil aspects of a Service.

The specific role of AgniBliss in relation to a particular Service may be indicated on the relevant Service or product page, booking interface, invoice or other applicable documentation.

2. DEFINITIONS

For these Terms:

"Customer", "User", "you" or "your" means an individual accessing or using the Platform or purchasing or booking any Service.

"AgniBliss", "we", "us" or "our" means the AgniBliss entity identified in Section 28.

"Astrologer" means an individual who provides astrology, horoscope, kundli or related consultation Services through or in connection with AgniBliss.

"Pandit" means an individual who performs or facilitates a pooja, homa, ritual, ceremony or related devotional Service.

"Service Provider" means a Pandit, Astrologer, spiritual advisor, seller, vendor, fulfilment partner or other person providing Services through or in connection with AgniBliss.

"Products" means physical products offered through the Platform, including pooja samagri, prasad, rudraksha, malas, yantras, spiritual accessories, devotional items, books, merchandise and other products.

"Services" means all products, services, consultations, rituals, ceremonies, digital services and other offerings made available through AgniBliss.

"Booking" means a request or reservation for a Service submitted through the Platform.

3. ELIGIBILITY

3.1 Minimum Age

You must generally be at least 18 years of age to create an account or independently purchase or book Services through AgniBliss.

Where a Service is being purchased by a parent or lawful guardian for a minor, the parent or lawful guardian is responsible for providing the necessary information and ensuring that the use of the Service complies with applicable law.

3.2 Authority

By using the Platform, you represent that:

you have the legal capacity to enter into these Terms;
the information you provide is accurate;
you are authorised to make any booking or purchase you submit; and
you will comply with applicable law.

4. ACCOUNT REGISTRATION

Certain features may require you to create an account.

You agree to:

provide accurate and complete information;
maintain the accuracy of your information;
keep your login credentials confidential;
take reasonable steps to protect your account;
notify us promptly if you suspect unauthorised access; and
accept responsibility for activities carried out through your account, subject to applicable law.

You must not:

create an account using another person's identity;
provide false or misleading information;
create accounts for fraudulent purposes; or
permit another person to use your account in a manner that violates these Terms.

AgniBliss may require additional verification where reasonably necessary for security, fraud prevention, payments, Service fulfilment or legal compliance.

5. SERVICES PROVIDED BY AGNIBLISS

AgniBliss may offer one or more of the following categories of Services.

5.1 Astrology Services

These may include:

astrology consultations;
horoscope analysis;
kundli preparation;
birth-chart interpretation;
compatibility analysis;
personalised astrology reports;
consultation with Astrologers;
planetary or timing-based interpretations; and
other astrology-related Services.

5.2 Pooja, Homa and Ritual Services

These may include:

poojas;
homas/havans;
rituals;
devotional ceremonies;
sankalpa-based ceremonies;
festival-related rituals;
online/live rituals;
home or location-based rituals;
temple-related Services; and
other devotional Services.

5.3 Spiritual Consultations

These may include spiritual guidance, devotional guidance, traditional practices and other Services identified on the Platform.

5.4 Products

These may include:

pooja samagri;
prasad;
rudraksha;
malas;
yantras;
devotional products;
spiritual accessories;
books;
merchandise; and
other related products.

AgniBliss may add, modify, discontinue or introduce Services from time to time.

6. NATURE OF ASTROLOGY SERVICES

Astrology Services provided through AgniBliss are based on traditional astrological systems, personal interpretation, experience and the information supplied by the customer.

Different Astrologers may interpret the same information differently.

Accordingly:

astrology interpretations may vary;
predictions are not guarantees;
recommendations are not assurances of outcomes;
results may differ between individuals; and
AgniBliss does not guarantee that any prediction, interpretation or recommendation will materialise.

Astrology Services are intended to provide spiritual, cultural, reflective and informational guidance.

7. NO PROFESSIONAL OR MEDICAL ADVICE

Astrology and spiritual Services are not substitutes for professional advice.

Nothing provided through AgniBliss should be treated as:

medical or healthcare advice;
diagnosis or treatment;
psychological or psychiatric treatment;
legal advice;
financial or investment advice;
tax advice;
insurance advice;
professional relationship counselling; or
advice from any other licensed or regulated professional.

If you have a medical, psychological, legal, financial or other professional concern, you should consult an appropriately qualified professional.

You should not delay or discontinue professional treatment or services based solely on information received through AgniBliss.

8. ASTROLOGY PREDICTIONS AND PERSONAL DECISIONS

You acknowledge that decisions concerning matters such as:

health;
marriage;
relationships;
pregnancy;
education;
employment;
career;
business;
investments;
property;
legal matters; or
other significant personal decisions

should not be based solely on astrology or spiritual guidance.

You remain responsible for evaluating information received through the Platform and making your own decisions.

AgniBliss does not guarantee any particular personal, financial, professional, relationship, health or other outcome.

9. POOJA, HOMA AND RITUAL SERVICES

Where AgniBliss arranges a pooja, homa, ritual or ceremony, the specific Service description, booking confirmation and applicable Service terms will determine:

the nature of the ritual;
date and time;
location;
duration, where specified;
number of participants;
materials included;
whether a Pandit is physically present;
whether the ritual is online or offline;
any additional requirements; and
applicable fees.

Traditional rituals may vary by region, tradition, lineage, practitioner and circumstances.

AgniBliss may make reasonable adjustments to the method, sequence, materials or participating Pandit where necessary to conduct the Service, provided such changes do not materially alter the Service purchased.

10. PANDITS, ASTROLOGERS AND SPIRITUAL SERVICE PROVIDERS

Certain Services may be provided by independent Service Providers.

Where applicable, AgniBliss may facilitate communication, scheduling, payment or coordination between the customer and the Service Provider.

The relevant Service page or booking information may indicate whether a Service is:

provided directly by AgniBliss;
provided by an independent Service Provider; or
facilitated by AgniBliss.

Service Providers are expected to provide Services professionally and in accordance with applicable law and AgniBliss requirements.

However, unless expressly stated otherwise, AgniBliss does not guarantee any individual Service Provider's personal interpretation, beliefs, predictions, opinions or spiritual approach.

AgniBliss may replace a Service Provider where reasonably necessary because of:

illness;
unavailability;
scheduling conflicts;
operational requirements;
safety concerns;
misconduct; or
other legitimate circumstances.

Where a substitution materially affects the Service, AgniBliss will seek to provide an appropriate alternative or remedy in accordance with the applicable cancellation or refund policy.

11. USER RESPONSIBILITIES

You agree to:

provide accurate information;
provide information necessary to perform the requested Service;
treat Astrologers, Pandits, staff, delivery personnel and other users respectfully;
attend scheduled consultations or ceremonies where applicable;
provide reasonable access for home or location-based Services;
follow reasonable safety instructions;
use the Platform lawfully;
protect your account credentials;
make payments when due; and
comply with these Terms and applicable policies.

12. USER-PROVIDED INFORMATION

You are responsible for the accuracy of information you provide.

This is particularly important for:

date of birth;
time of birth;
place of birth;
participant names;
gotra;
nakshatra;
rashi;
sankalpa information;
delivery address;
contact information; and
other Service-specific information.

AgniBliss is not responsible for errors resulting from inaccurate, incomplete or outdated information supplied by you.

Where you discover an error, you should notify us as soon as reasonably possible.

13. PROHIBITED ACTIVITIES

You must not use the Platform to:

violate applicable law;
impersonate another person or organisation;
provide fraudulent information;
harass, threaten, abuse or intimidate another person;
engage in discriminatory or hateful conduct;
upload unlawful or malicious content;
distribute malware or harmful code;
attempt unauthorised access;
interfere with Platform security;
use bots, scraping tools or automated systems without permission;
reverse engineer the Platform except where expressly permitted by law;
circumvent security or access controls;
conduct fraudulent transactions;
misuse promotional offers;
create multiple fraudulent accounts;
collect another user's information without authorisation;
misuse astrology, ritual or customer information;
use Service Provider information for unauthorised commercial purposes; or
otherwise interfere with the legitimate operation of AgniBliss.

14. USER CONTENT

You may have the ability to submit:

reviews;
ratings;
photographs;
videos;
comments;
testimonials;
questions;
feedback; or
other content.

You retain ownership of your content, subject to the rights granted below.

By submitting content, you grant AgniBliss a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process and display the content to the extent reasonably necessary to operate, provide and improve the Platform.

Where content is submitted specifically for public display, you acknowledge that it may be visible to other users.

AgniBliss will not ordinarily use private consultation information, personal photographs or private Service information for public marketing merely because it was submitted for a Service.

15. INTELLECTUAL PROPERTY

The Platform and its contents, including:

AgniBliss trademarks;
logos;
brand identity;
text;
graphics;
photographs;
illustrations;
videos;
audio;
software;
user interface;
design;
reports;
original written content;
databases; and
other materials

are owned by AgniBliss or licensed to AgniBliss and are protected by applicable intellectual-property laws.

Except as expressly permitted by AgniBliss or applicable law, you may not:

reproduce;
copy;
distribute;
modify;
publish;
sell;
license;
create derivative works from; or
commercially exploit

AgniBliss content.

16. ASTROLOGY REPORTS AND DIGITAL CONTENT

Where AgniBliss provides a personalised report, kundli, horoscope, consultation recording or other digital content, such material is provided for the personal use of the customer who purchased or received it.

You must not commercially resell, redistribute, publish or represent such content as your own without appropriate permission.

This does not prevent you from sharing your own report with family members or professionals where reasonably necessary for personal purposes, subject to applicable law and third-party rights.

17. PRODUCT INFORMATION

We seek to provide accurate information about Products, including descriptions, images, specifications, materials and pricing.

However:

colours may vary depending on your device;
natural products may have variations;
handmade products may have minor differences;
traditional or devotional products may vary in appearance;
product availability may change; and
measurements may have reasonable manufacturing variation.

Where a Product is naturally sourced or handmade, such variations will not necessarily constitute a defect.

Product-specific terms, warranties or certifications, where applicable, will be stated on the relevant Product page or documentation.

18. SPIRITUAL PRODUCTS AND TRADITIONAL CLAIMS

AgniBliss may offer Products traditionally associated with spiritual, cultural or devotional practices.

Descriptions concerning traditional beliefs, religious significance, customary uses or spiritual associations are provided in a cultural or informational context.

Unless expressly stated otherwise, AgniBliss does not guarantee that a Product will produce a particular:

financial;
health;
relationship;
career;
spiritual; or
other personal outcome.

Customers should not treat traditional or spiritual descriptions as medical, scientific, financial or professional guarantees.

19. PRICING AND FEES

Prices displayed on the Platform may include or exclude taxes, delivery charges or other applicable fees, depending on the manner in which the price is presented.

The applicable amount payable by you will be displayed before you complete a transaction, subject to obvious technical or pricing errors.

AgniBliss may change prices from time to time.

Price changes will not affect an order or booking that has already been successfully confirmed, except where:

there has been an obvious pricing error;
the transaction is fraudulent;
required by law; or
the customer agrees to a change.

20. PAYMENTS

Payments may be processed through authorised third-party payment providers, including Razorpay or other payment partners supported by AgniBliss.

By initiating a payment, you agree to provide accurate payment and billing information.

You authorise the applicable payment provider to process the transaction.

AgniBliss may receive transaction information such as payment status, transaction reference and amount but does not ordinarily store complete payment-card credentials.

You must not use payment methods that you are not authorised to use.

21. TAXES

Applicable taxes, duties, levies or government charges will be handled in accordance with applicable law.

Where taxes are required to be collected from the customer, they may be included in or added to the applicable price.

AgniBliss may issue invoices or other transaction documentation where required.

22. BOOKINGS AND CONFIRMATIONS

A booking request does not necessarily constitute acceptance until AgniBliss or the relevant Service Provider confirms the booking.

A booking may be confirmed through:

email;
SMS;
WhatsApp;
app notification;
website notification;
telephone communication; or
another designated communication channel.

AgniBliss may decline or cancel a booking where reasonably necessary due to:

Service unavailability;
incorrect pricing;
payment failure;
operational constraints;
safety concerns;
suspected fraud;
violation of these Terms; or
circumstances beyond reasonable control.

Where AgniBliss cancels a confirmed booking for reasons attributable to AgniBliss, an appropriate refund or alternative remedy may be provided in accordance with the applicable refund policy and law.

23. CANCELLATION AND REFUNDS

Cancellation and refund rights may vary depending on the nature of the Service or Product.

Accordingly, the applicable cancellation or refund terms may be displayed:

on the Service page;
at checkout;
in the booking confirmation;
in the Product listing; or
in AgniBliss's separate Cancellation and Refund Policy.

Nothing in these Terms is intended to exclude or restrict any refund, cancellation, replacement or other consumer right that cannot lawfully be excluded.

For Services involving a specific date, time, Pandit, Astrologer, venue or customised preparation, cancellation may be subject to specific conditions because resources may have been committed in advance.

For Products, return, replacement and refund eligibility may depend upon the nature and condition of the Product and the applicable Product Returns Policy.

24. DELIVERY AND SHIPPING

For physical Products, delivery timelines shown on the Platform are estimates unless expressly stated otherwise.

Delivery may be affected by:

location;
availability;
logistics;
weather;
public holidays;
regulatory restrictions;
incorrect address information;
events beyond reasonable control; or
other operational circumstances.

You are responsible for providing an accurate delivery address and contact information.

Additional terms may apply under the Shipping and Delivery Policy.

25. ONLINE CONSULTATIONS AND LIVE SERVICES

Where a consultation or ritual is conducted online:

you are responsible for having a suitable device and internet connection;
AgniBliss is not responsible for interruptions caused by your internet connection or equipment;
Service timing may be reasonably adjusted due to technical issues;
recordings will only be made or retained in accordance with applicable privacy practices; and
you must not record, redistribute or commercially exploit another person's consultation without appropriate permission.

26. HOME AND LOCATION-BASED SERVICES

Where a Service is performed at your home or another location:

You agree to:

provide accurate location information;
provide reasonable access at the scheduled time;
maintain a reasonably safe environment;
disclose relevant access restrictions in advance;
comply with reasonable safety requirements; and
ensure that the location is legally and practically suitable for the Service.

AgniBliss or its Service Provider may decline or discontinue a location-based Service where there is a reasonable safety concern, unlawful activity, serious misconduct or other circumstance that makes performance impractical.

27. SAFETY AND RESPECTFUL CONDUCT

AgniBliss expects customers and Service Providers to maintain a respectful and safe environment.

Threats, harassment, intimidation, sexual misconduct, discrimination, violence, abusive behaviour or serious misconduct may result in immediate suspension or termination.

Where necessary, AgniBliss may take appropriate action, including reporting matters to relevant authorities.

28. PRIVACY

Your use of the Platform is also governed by the AgniBliss Privacy Policy.

The Privacy Policy explains how AgniBliss collects, uses, stores, shares and protects Personal Data.

The Privacy Policy forms part of these Terms to the extent expressly stated.

Where the processing of Personal Data is subject to the Digital Personal Data Protection Act, 2023 and applicable rules, AgniBliss will process such data in accordance with applicable requirements. The DPDP Act establishes India's framework for processing digital personal data, and the DPDP Rules, 2025 were notified by MeitY on 14 November 2025 with phased commencement provisions.

29. THIRD-PARTY SERVICES

The Platform may use third-party services for:

payments;
maps;
communications;
hosting;
analytics;
authentication;
logistics;
customer support;
social media;
video conferencing; and
other technology functions.

Your use of such third-party services may also be subject to their respective terms and policies.

AgniBliss is not responsible for independent third-party services except to the extent required by applicable law.

30. PLATFORM AVAILABILITY

We seek to maintain a reliable Platform but do not guarantee uninterrupted or error-free availability.

The Platform may occasionally be unavailable because of:

maintenance;
upgrades;
technical failures;
cybersecurity incidents;
network failures;
third-party service failures;
force majeure events; or
other circumstances beyond our reasonable control.

We may modify, suspend or discontinue features or Services from time to time.

31. USER FEEDBACK AND REVIEWS

You may provide feedback, ratings or reviews regarding AgniBliss or its Services.

You agree that reviews should be:

truthful;
based on your actual experience;
relevant;
lawful; and
free from fraudulent or misleading claims.

You must not:

post fake reviews;
manipulate ratings;
impersonate another customer;
threaten a Service Provider in exchange for a review;
post another person's confidential information; or
use reviews for unlawful purposes.

AgniBliss may remove content that violates these Terms or applicable law.

32. SUSPENSION AND TERMINATION

AgniBliss may suspend or terminate your access where reasonably necessary if you:

materially breach these Terms;
engage in fraud;
abuse Service Providers or customers;
misuse the Platform;
compromise Platform security;
use the Platform unlawfully;
fail to make required payments; or
otherwise create a significant risk to AgniBliss, its users or Service Providers.

Where appropriate and reasonably practicable, AgniBliss may provide notice and an opportunity to address the issue before termination.

Immediate action may be taken where necessary to protect users, security, legal rights or the Platform.

33. ACCOUNT CLOSURE BY USER

You may request closure or deletion of your account by contacting:

support@agnibliss.com

Certain information may continue to be retained where required or permitted by applicable law, including information required for:

taxation;
accounting;
fraud prevention;
security;
legal compliance;
dispute resolution; or
establishment or defence of legal claims.

Account closure does not automatically cancel outstanding payment obligations or existing contractual obligations.

34. DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, the Platform and Services are provided on an "as available" basis.

AgniBliss does not warrant that:

the Platform will always be uninterrupted;
all information will always be error-free;
astrology predictions will be accurate;
spiritual practices will produce a particular outcome;
Products will produce a particular spiritual or personal result;
every Service Provider will meet every customer's personal expectations; or
the Platform will always be free from technical errors.

Nothing in these Terms excludes any warranty, representation or consumer protection that cannot lawfully be excluded.

35. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, AgniBliss will not be responsible for indirect, incidental, special or consequential losses arising from your use of the Platform or Services.

This may include loss of:

profits;
business opportunities;
goodwill;
anticipated savings; or
data,

except where such limitation is not permitted by applicable law.

AgniBliss will not be responsible for decisions made by a customer based solely on astrology, spiritual guidance, traditional beliefs or information provided through the Platform.

Nothing in these Terms limits liability that cannot lawfully be limited or excluded, including liability arising from circumstances where applicable law prohibits such limitation.

36. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold AgniBliss and its officers, directors, employees and authorised representatives harmless from claims, losses, liabilities, damages and reasonable expenses arising from:

your material breach of these Terms;
unlawful use of the Platform;
fraudulent activity;
misuse of another person's information;
infringement of third-party rights through content you submit; or
intentional misconduct.

This provision does not apply to the extent that the relevant claim arises from AgniBliss's own unlawful conduct, negligence or other circumstances for which AgniBliss is legally responsible.

37. INTELLECTUAL PROPERTY INFRINGEMENT

If you believe content available on the Platform infringes your intellectual-property rights, you may contact AgniBliss with relevant details.

We may investigate legitimate complaints and take appropriate action in accordance with applicable law.

38. FORCE MAJEURE

AgniBliss will not be responsible for delays or inability to perform caused by circumstances beyond its reasonable control, including:

natural disasters;
fire;
floods;
severe weather;
epidemics or pandemics;
government restrictions;
civil unrest;
strikes;
war;
infrastructure failures;
telecommunications failures;
cybersecurity incidents;
transportation disruption; or
other extraordinary circumstances.

Where reasonably possible, AgniBliss will seek to provide an alternative arrangement, rescheduling or other appropriate remedy depending on the circumstances and applicable law.

39. CHANGES TO SERVICES

AgniBliss may modify or discontinue Services, features, Products or Platform functionality from time to time.

Where a material change affects a confirmed transaction, AgniBliss will seek to provide an appropriate alternative, rescheduling, refund or other remedy where required by applicable law or the applicable Service terms.

40. CHANGES TO THESE TERMS

AgniBliss may update these Terms from time to time.

The updated version will be published on the Platform with a revised "Last Updated" date.

Where changes materially affect your rights or obligations, AgniBliss may provide additional notice where appropriate.

Your continued use of the Platform after an updated version becomes effective constitutes acceptance of the revised Terms, except where applicable law requires a different form of consent.

41. OTHER POLICIES

The following policies may form part of your relationship with AgniBliss where applicable:

Privacy Policy;
Cancellation and Refund Policy;
Shipping and Delivery Policy;
Product Returns and Replacement Policy;
Cookie Policy;
Astrology Services Disclaimer;
Pooja and Ritual Services Terms;
and other policies expressly incorporated into the relevant Service.

Where a Service-specific policy contains terms specifically applicable to that Service, those terms will apply to the extent of the specific subject matter.

42. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Nothing in these Terms is intended to deprive a consumer of any mandatory rights or remedies available under applicable consumer-protection law.

43. DISPUTE RESOLUTION

AgniBliss encourages customers to first contact customer support to resolve concerns informally.

Where a dispute cannot be resolved through customer support, the parties may explore mediation or another mutually acceptable dispute-resolution mechanism where appropriate.

Nothing in this section prevents a consumer from exercising rights before a competent consumer forum, court, regulator or other authority where such rights are available under applicable law.

Subject to the foregoing, disputes that are legally capable of being submitted to the courts shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, India, subject always to applicable law.

44. CONSUMER RIGHTS

AgniBliss recognises that consumers may have rights under applicable Indian consumer-protection laws.

Nothing in these Terms is intended to:

waive mandatory statutory rights;
exclude remedies that cannot legally be excluded;
misrepresent consumer rights; or
restrict access to legally available consumer remedies.

AgniBliss will comply with applicable consumer-protection and e-commerce requirements relevant to its business model. India's consumer framework includes the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, together with applicable amendments and related regulations.

45. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, while the remaining provisions will continue to apply.

46. NO WAIVER

Failure by AgniBliss to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

47. ENTIRE AGREEMENT

These Terms, together with applicable policies and Service-specific terms expressly incorporated into them, constitute the agreement governing your use of the Platform and Services, except where a separate written agreement applies.

Where a separate agreement has been entered into between you and AgniBliss for a particular Service, that agreement will govern to the extent of any inconsistency.