Cancellation, Refund,
Rescheduling Policy

This Cancellation, Refund & Rescheduling Policy (“Refund Policy”) applies to purchases and bookings made through AgniBliss (“AgniBliss”, “Platform”, “we”, “us” or “our”), including astrology consultations, spiritual consultations, astrology reports, poojas, homas, rituals, remedies, subscriptions, digital products, physical products and other paid services offered through the Platform.

This Refund Policy should be read together with the AgniBliss Terms of Use and Service, Privacy Policy, and any service-specific terms or conditions displayed at the time of booking or purchase.

By making a booking or purchase through the Platform, you acknowledge that you have had an opportunity to review this Refund Policy and agree to be bound by the terms applicable to your particular purchase or booking.

Nothing in this Refund Policy is intended to exclude, restrict or waive any consumer right, remedy or protection that cannot lawfully be excluded or restricted under applicable law.

1. General Refund Principles

AgniBliss provides a variety of services and products, and the cancellation and refund terms may differ depending on the nature of the transaction.

Unless otherwise expressly stated for a particular product or service:

services that have already been fully performed are generally non-refundable;
personalized services and reports may generally not be refundable once preparation or performance has commenced;
digital products may generally not be refundable once they have been delivered, accessed or made available for download;
physical products may be eligible for cancellation, return, replacement or refund in accordance with the applicable product and return conditions;
appointments may be rescheduled subject to the applicable notice period and availability; and
where AgniBliss is unable to provide a booked service, an appropriate alternative, rescheduling option, replacement service or refund may be offered, as applicable.

These principles do not affect any refund, replacement, cancellation or other remedy that may be required under applicable law.

2. Astrology Consultations and Spiritual Consultations

Astrology consultations, horoscope consultations, kundli consultations, spiritual guidance sessions and similar personalized consultations are generally non-refundable once the consultation has commenced or the astrologer/practitioner has materially prepared for the scheduled service.

A refund will generally not be available merely because:

you do not agree with an astrologer's interpretation;
the guidance or interpretation does not meet your expectations;
a prediction does not occur;
an expected outcome does not materialize;
you change your personal opinion after receiving the consultation;
you decide that the consultation is no longer required; or
you do not use or attend the booked consultation without providing sufficient prior notice.

Astrology and spiritual guidance involve interpretation of information and traditional practices. AgniBliss does not guarantee any particular prediction, outcome, benefit or result.

Where a consultation has not yet commenced, the cancellation and rescheduling provisions below may apply.

3. Appointment Rescheduling

If you are unable to attend a scheduled consultation, you may request rescheduling by contacting AgniBliss customer support at least 24 hours before the scheduled appointment time, unless a different period is specified at the time of booking.

Rescheduling is subject to:

availability of suitable appointment slots;
availability of the relevant astrologer or practitioner;
any service-specific conditions communicated at the time of booking; and
reasonable operational requirements of AgniBliss.

AgniBliss may generally permit one rescheduling request per booking, unless otherwise specified.

Requests made less than 24 hours before the scheduled appointment, repeated rescheduling requests, or failure to attend the appointment without prior notice may be treated as a cancellation or missed appointment.

Where a customer fails to attend a scheduled consultation or is unavailable at the agreed appointment time, AgniBliss may treat the service as having been made available to the customer and may not be required to provide a refund.

AgniBliss may, however, consider exceptional circumstances on a case-by-case basis.

4. Customer-Initiated Cancellation

A customer may request cancellation of a booking by contacting AgniBliss through the designated customer support channels.

Whether a refund is available will depend upon:

the type of service or product purchased;
whether the service has commenced;
whether preparation or customization has already begun;
whether the product has been dispatched or delivered;
the cancellation notice provided;
the applicable service-specific cancellation terms; and
any mandatory rights or remedies available under applicable law.

4.1 Services Not Yet Commenced

Where a service has not yet commenced and sufficient notice is provided, AgniBliss may, depending on the nature of the service:

approve cancellation and issue an applicable refund;
offer rescheduling;
provide service credit; or
provide another appropriate resolution.

Any refund may be subject to reasonable deductions for amounts already incurred or committed in preparing for the service, where legally permissible.

4.2 Services Already Commenced

Once a personalized consultation, ritual, service or other time-bound service has commenced, cancellation will generally not entitle the customer to a refund for the portion of the service already performed.

5. Cancellation by AgniBliss

AgniBliss may occasionally be unable to provide a scheduled service due to circumstances including, without limitation:

illness or unavailability of an astrologer, pandit or practitioner;
technical problems;
operational difficulties;
emergency situations;
venue or location-related issues;
safety concerns;
force majeure events;
scheduling conflicts; or
other circumstances beyond AgniBliss's reasonable control.

In such circumstances, AgniBliss may, depending on the circumstances:

reschedule the service;
provide another qualified astrologer, pandit or practitioner;
provide an equivalent or substantially similar service;
provide service credit; or
issue an appropriate refund where the service cannot reasonably be provided.

Where a refund is applicable, AgniBliss will generally refund the amount actually paid for the affected service, subject to applicable law and any legitimate deductions permitted by law.

6. Pooja, Homa and Ritual Bookings

Poojas, homas, havans, rituals, sankalpas, ceremonies and other spiritual services may involve advance preparation, practitioner scheduling, venue arrangements, samagri procurement, travel, logistics and other commitments.

Accordingly, cancellation and refund eligibility may depend upon the stage of preparation and the time remaining before the scheduled service.

6.1 Before Preparation Commences

Where cancellation is requested sufficiently in advance and preparation has not materially commenced, AgniBliss may provide a refund, rescheduling option or service credit, subject to the applicable service terms.

6.2 After Preparation Has Commenced

Where AgniBliss, a pandit, practitioner or service provider has already incurred reasonable costs or commenced preparation for a booked ritual, the amount refundable may be reduced to account for such costs, where legally permissible.

6.3 After the Ritual Has Commenced

Once a pooja, homa, ritual or other service has commenced, the service will generally be treated as having been performed and will ordinarily not be eligible for a refund merely because the customer changes their mind or is dissatisfied with the spiritual experience or expected outcome.

Nothing in this section limits remedies available where the service was not provided substantially as described or where a refund is otherwise required under applicable law.

7. Astrology Reports and Personalized Reports

Personalized astrology reports, kundli reports, horoscope analyses, compatibility reports, numerology reports and similar customized reports are prepared specifically for the customer.

Once preparation of a personalized report has commenced, cancellation or refund may generally not be available.

However, where a report:

was not delivered;
was materially incomplete;
was delivered in an unusable form;
contains a material service or processing error attributable to AgniBliss; or
materially differs from the service that was purchased,

AgniBliss may, depending on the circumstances, provide:

correction or re-delivery;
a replacement report;
an equivalent service; or
an appropriate refund.

8. Digital Products and Digital Content

Digital products may include:

horoscope reports;
kundli reports;
personalized astrology reports;
PDF documents;
e-books;
recorded consultations;
audio content;
video content;
downloadable spiritual content; and
other electronically delivered products.

A digital product will generally be considered delivered when it has been:

sent to the registered email address;
made available through the Platform or customer account;
provided through an authorized messaging or communication channel; or
otherwise made available for access or download.

Because personalized digital products may be created specifically for an individual customer, they will generally not be eligible for cancellation or refund once preparation or delivery has commenced.

However, if a digital product is not delivered, is materially defective, or cannot reasonably be accessed due to an issue attributable to AgniBliss, the customer should contact support so that AgniBliss can investigate and, where appropriate, provide access, replacement, correction or refund.

9. Subscriptions and Memberships

Where AgniBliss offers subscriptions or memberships, the applicable subscription page or subscription terms may specify:

subscription duration;
billing frequency;
renewal terms;
cancellation procedure;
benefits included;
applicable refund conditions; and
whether unused subscription periods are refundable.

Unless otherwise stated, cancellation of a recurring subscription will generally prevent future renewals but will not automatically result in a refund for a subscription period that has already commenced.

Where applicable law requires a refund or other remedy, such rights will remain unaffected.

10. Physical Products

Where AgniBliss sells physical products, including spiritual accessories, pooja samagri, rudraksha, malas, idols, yantras, books, decorative items, spiritual merchandise or other products, the applicable product page or separate Shipping, Returns & Replacement Policy will govern cancellation, return, replacement and refund eligibility.

Depending on the nature of the product, returns or refunds may be available where:

the product received is materially different from the product ordered;
the product is damaged during delivery;
the wrong product has been delivered;
the product is defective; or
another circumstance covered by the applicable return policy or law applies.

Certain products may be excluded from return due to their nature, including products that are personalized, customized, perishable, opened, used, or otherwise unsuitable for return, subject always to applicable law.

Customers should inspect delivered products promptly and report any apparent damage, shortage, wrong item or material defect within the period specified in the applicable product policy.

11. Spiritual Products and Traditional Claims

Certain products or services offered through AgniBliss may be associated with traditional, cultural, religious or spiritual beliefs.

Descriptions concerning spiritual significance, traditional uses, astrological associations or customary practices are provided for informational and cultural purposes.

AgniBliss does not guarantee that any spiritual product, gemstone, rudraksha, yantra, ritual item, remedy or related service will produce a particular:

health outcome;
financial outcome;
career outcome;
relationship outcome;
personal outcome;
spiritual outcome; or
other specific result.

Dissatisfaction with a traditional or spiritual outcome, by itself, will generally not constitute a basis for a refund where the purchased product or service was otherwise supplied as described.

12. Service Quality, Deficiency and Incorrect Delivery

AgniBliss aims to provide services and products substantially in accordance with their descriptions.

If you believe that:

a service was not provided;
a service was materially different from what was purchased;
a consultation did not take place due to an issue attributable to AgniBliss;
a booked ritual was materially different from the agreed service;
a product was materially different from the product ordered;
a product was damaged or defective; or
a digital product was not delivered or cannot reasonably be accessed,

you should contact AgniBliss customer support promptly with your booking or order details.

AgniBliss will review the matter and may, depending on the circumstances and applicable law, provide correction, replacement, rescheduling, service credit or refund.

13. Refund Processing

Where AgniBliss approves a refund, the refund will ordinarily be processed to the original payment method used for the transaction, wherever technically and legally possible.

The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer or other financial institution.

AgniBliss will not ordinarily be responsible for delays caused solely by a bank, payment gateway or financial institution after AgniBliss has initiated the refund.

Where the original payment method cannot reasonably be used, AgniBliss may contact the customer to determine an appropriate alternative refund method.

14. Payment Gateway and Transaction Issues

Payments may be processed through third-party payment gateways or payment service providers.

If money has been debited from the customer's account but the Platform does not show a successful booking or order, the customer should contact AgniBliss with the relevant transaction details.

AgniBliss will investigate the transaction and, where appropriate, either:

confirm the booking or order;
arrange reversal/refund where the payment was not successfully applied; or
request additional information required to investigate the transaction.

AgniBliss does not ordinarily store complete payment-card information and payment processing may be subject to the terms and policies of the applicable payment service provider.

15. Chargebacks and Payment Disputes

Customers are encouraged to contact AgniBliss before initiating a payment dispute where a transaction or service issue can reasonably be resolved through customer support.

AgniBliss does not prohibit a customer from exercising any lawful right to dispute a transaction.

However, customers must not knowingly submit fraudulent, false or misleading payment disputes or chargebacks for services or products that were validly purchased and supplied.

Where a payment dispute is initiated, AgniBliss may provide the relevant transaction, booking, delivery and service records to the payment processor or financial institution for investigation.

16. No Refund Solely for Failure to Achieve a Desired Outcome

Astrology consultations, spiritual guidance, rituals, poojas, homas, remedies and related services are not guaranteed-result services.

A customer's decision to purchase such a service is based on the understanding that:

interpretations may differ between practitioners;
individual circumstances may change;
predictions are not guarantees;
spiritual practices may have different meanings across traditions; and
individual experiences and outcomes may vary.

Accordingly, the failure to achieve a desired personal, financial, professional, relationship, health, spiritual or other outcome will not, by itself, create an entitlement to a refund where the contracted service was otherwise provided as described.

17. Exceptional Circumstances

AgniBliss may consider exceptional circumstances on a case-by-case basis, including situations involving:

serious emergencies;
significant technical failures;
accidental duplicate payments;
incorrect charges;
inability to access a purchased digital product;
material failure in service delivery; or
other circumstances warranting review.

Any discretionary resolution will be based on the facts of the particular case and does not automatically establish a general entitlement to a refund in other circumstances.

18. Consumer Rights and Applicable Law

Nothing in this Refund Policy is intended to:

exclude or restrict rights available to consumers under applicable law;
prevent a consumer from making a lawful complaint;
prevent access to legally available consumer dispute resolution mechanisms; or
exclude any remedy that cannot legally be excluded or restricted.

AgniBliss will handle customer complaints and refund requests in accordance with applicable law and the nature of the relevant transaction.

The Platform may be subject to applicable consumer protection and e-commerce requirements governing goods, services and digital products sold online. The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold through digital or electronic networks, including digital products.

19. Grievance Resolution

Customers are encouraged to contact AgniBliss customer support as soon as possible when they have a concern regarding:

a booking;
cancellation;
payment;
refund;
product;
delivery;
consultation;
ritual;
digital product; or
any other transaction.

AgniBliss will make reasonable efforts to acknowledge and resolve customer complaints in accordance with applicable law and its internal grievance-handling procedures.

The Consumer Protection framework provides consumer grievance and dispute-resolution mechanisms, including Consumer Commissions and other available channels.

20. No Waiver of Statutory Remedies

Nothing in this Refund Policy shall be interpreted as requiring a customer to waive any statutory right or legal remedy available under applicable law.

Where a provision of this Refund Policy conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of the conflict.

21. Changes to this Refund Policy

AgniBliss may update or modify this Refund Policy from time to time to reflect changes in:

products and services;
business operations;
payment systems;
applicable laws or regulations;
customer-support processes; or
Platform functionality.

The updated version will be published on the Platform with a revised “Last Updated” date.

Changes will generally apply prospectively to purchases and bookings made after the effective date of the revised policy, unless otherwise required by law.

The version applicable to a transaction may also be the version expressly incorporated into the relevant booking, order or purchase confirmation.

22. Contact Us

For questions, cancellation requests, refund requests, payment concerns or complaints relating to this Refund Policy, please contact:

AgniBliss
Email: support@agnibliss.com
Customer Support: [Your IVR Number]
Grievance Officer: [Name and Designation, if applicable]
Grievance Email: [grievance@agnibliss.com]
Registered Office: No 25, Samyuktha, First Floor, 3rd Main, Nayak Layout, J P Nagar 8th Phase, Bangalore - 560076

When contacting AgniBliss regarding a transaction, customers should, where possible, provide their: